GENERAL TERMS OF SALE
Article 1 – Scope
The present general terms of sale apply to remote sales of INDRESS articles and are reserved for consumers acting exclusively for their personal use. The following terms are valid for the online sale of articles and products commercialized by INDRESS and executed through the company’s Internet website www.indress.net.
By purchasing on the INDRESS’ website www.indress.net , the customers are entirely and irrevocably accepting these general terms of sale.
The terms are likely to be modified and updated without prior notice. Nevertheless, the Terms and Conditions applicable to the Order are those accepted by the Customer at the time of placing the Order.
Assuming that one of the clauses in the present General Terms of Sale would be voided by a change in legislation, regulation or by a court ruling, it would not, by any means, affect the validity of these general terms of sale nor will it question the validity of the other dispositions, which will still apply.
Prior to the order placement and to the conclusion of the contract, the customer acknowledges being aware of the general terms and conditions and all the information listed in the article L 221-5 of the French Consumer Code.
Article 2 – Presentation of INDRESS
INDRESS is a LIMITED LIABILITY COMPANY with a capital of 8.000€. It is registered at the RCS of Paris Under the nº 440 973 212 and its registered office is located at 74, rue Charlot, 75003 Paris.
Article 3 – Information related to the items
INDRESS will not be held responsible for the non-substantial errors that might affect the characteristics shown on its website www.indress.net
The photographs and other reproductions of the items shown on www.indress.net are provided for information purposes only and have no contractual value.
Article 4 – Ordering Conditions
Order taking at www.indress.net is subject to the following of the registering steps.
To place an order on the website the client needs to have legal capacity, and to own a Visa – Eurocard – MasterCard credit card or a PayPal account.
INDRESS will not be held responsible for eventual damage inherent in the use of the Internet network (signal breakdown, connection failure, external intrusion, presence of computer viruses) or in case of absolute necessity.
Article 5 – Availability of items
Orders will be taken within the limit of available stocks, which the customer will be informed of, either at the moment of ordering by a notice displayed on the website itself, or by the Customer Service.
If an item becomes unavailable after the order has been placed, INDRESS will inform the Customer by email as quickly as possible and will refund the price invoiced on the customer’s credit card or PayPal account.
Article 6 – Orders
For all exceptional orders (quantity and/or price), customers are welcome to contact our Customer Service by email: boutique@indress.net, or by telephone: +33 (0)1 42 41 37 94.
INDRESS maintains the right to refuse all orders made by a customer with whom there would be a dispute related to the payment of a previous order.
In case the order does not comply with the present general terms of sale, the customer will be informed by INDRESS within six (6) days by telephone or by email.
In the absence of a procedure from the customers to obtain the compliance of their order, INDRESS holds the right to cancel the order without further notice.
Article 7 – Agreement on proof
Emails will prevail between parties, as well as the automatic backups used by INDRESS, in particular regarding the date and nature of the purchase.
Article 8 – Prices
The prices shown on www.indress.net are indicated in Euros, they are tax inclusive but do not include shipping. The invoiced prices are always the applicable prices at the date of the order.
The amount of the shipping costs will automatically be displayed in the shopping basket as soon as the customer confirms a purchase. The client will receive upon delivery a detailed written confirmation of the total amount that was paid.
If an order is to be sent to a country other than France, the client remains the importer (or the intra-community buyer) of the concerned items.
As such, any customs duties, local taxes, import duties or any charges likely to be required are under the customer’s responsibility.
Article 9. terms of payment
The payment of Orders can be made with a PayPal account, or by credit card (Visa, Eurocard, MasterCard, American Express and other credit cards accepted by PayPal)..
The cards issued by banks domiciled elsewhere than in France must necessarily be international credit cards.
Moreover, the customers engage themselves to proceed to payment via a credit card of which they are the actual holders and which mentions their identity (surname and name).
By transmitting their credit card number and/or their bank account ID, the customers agree in advance and without conditions to the secured transaction executed by INDRESS.
Therefore, all customers give beforehand their approval to the debit their bank will make on their account in view of the records or statements transmitted by INDRESS, even in the absence of a hand signed invoice from the credit card’s holder.
The debit authorization on the customer’s account is always given by the total amount of the item(s) purchased, as invoiced by INDRESS.
The debit of the customer’s credit card will occur within six (6) days after verification of the order’s compliance with the present general terms of sale and availability of the item(s).
In the event that the debit of the sums due by the customer cannot be carried out (by refusal from the card issuer or by remote cancelation from the bank and/or customer), the purchase would be immediately cancelled.
Article 10 – Transaction security
INDRESS uses the PayPal payment platform. PayPal is a secured online payment platform that encrypts all payment data and information. INDRESS does not keep any credit card number.
The INDRESS has chosen BNP and its secured payment interface. When at the payment step, the customer will automatically be taken to the BNP payment platform.
The customers will then transmit their account ID in safety, since the data is encrypted by the “Secure Socket Layer” security system (SSL technology).
Article 11 – Delivery
Delivery will only occur after payment of the order amount is recorded by INDRESS. Orders are shipped either by DHL, MondialRelay, Coursier or by LA POSTE (Colissimo) to the exact address mentioned when placing the Order.
For information only, the delivery times are:
– DHL : 2-3 working days.
– MondialRelay : 4-6 working days.
– Coursier.fr (within Paris) : 1 working day.
– La Poste/Colissimo (Metropolitan FRANCE): 4-6 working days.
– INDRESS shop: 1 working day.
The delivery deadlines are given for information only and depend on third-party providers (LA POSTE, DHL, MondialRelay and Coursier.fr). INDRESS cannot be held responsible in case of any delivery delay. Deliveries need to be signed for by the customers.
All unsuccessful deliveries (missing or wrong address, building, code, stairs, name, etc.) will lead to a delay on order processing and for item re-forwarding.
The delivery fees are automatically calculated depending on the delivery country, the weight and the total volume of the ordered items, in order to guarantee the fairest fee.
The INDRESS company may not be held responsible in case of any delivery delay. Our Eshop closes between December 23rd and January 4th & the August 7th to August 25th. Orders placed between these dates will have a longer delay for this reason.
Delivery charges
The delivery charges will be at the expense of the client if the amount of the shopping basket is inferior to 500 euros in France, 800€ within europe and 1000 euros worldwide. If so, the amount of the delivery charges will appear in the shopping basket once the client has informed and validated their delivery address. The delivery fees are automatically calculated depending on the delivery country, the weight and the total volume of the ordered items, in order to guarantee the fairest fee.
Customs duties
In case of a delivery outside of EU territory, the client is liable to any charge or fee (customs duties, local taxes, etc.) imposed by regulation from the local authorities.
Article 12 – Personal Data
In order to place and process an order INDRESS is obligated to collect the necessary customer’s personal data.
This data will be partly or entirely forwarded to the company’s contractual partners in charge of the execution of the order. Customers are informed that the same personal data is also collected by the organization in charge of the payments, as well as the fight against credit card fraud.
The user is informed that this automatic data processing has been declared to the CNIL on the 22/09/10 under the nº1453752.
In accordance with the “Computer and Liberties Law” from January 6th 1978, all customers have the right to access, modify, rectify, object and suppress all personal data that concerns them.
The client can exert this right by sending a letter to the following address: INDRESS 74 rue Charlot 75003 Paris France.
Article 13 – Right of retraction and items’ return
In accordance with the provision of the article L.122-1 of the French Consumer Code, the customer can count on a right of retraction, which can be exercise, without any explanations, within fourteen (14) clear days upon receipt of the order. However, for obvious hygiene reasons, we cannot accept the return of masks purchased on our Eshop.
To notify the withdrawal decision, within the fourteen(14) days the customer may contact our Customer service at boutique@indress.net to express their wish to return or exchange items, mentioning the order’s reference, the purchase’s date and item(s) they wish to return or exchange (size/color).
The items must return in their original packaging, unused and complete with a copy of the invoice, sent to INDRESS 74 rue Charlot 75003 Paris France. The customer will in any case assume the return fees. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage and your tracking number. To ensure the parcel safely reaches us, we recommend that you use an international delivery provider such as UPS / DHL / Fedex / TNT.
The refund will be made by way of the original payment method, thirty (30) days at the latest after reception of the items by INDRESS. All articles judged to have lost commercial value will not be refunded.
A return that was not notified first to the customer service will not be accepted.
Article 14 – Guarantee of conformity
The items sold online by the INDRESS are submitted to the legal guarantee conditions stipulated by the articles L.217-4 and the following of the French Consumer Code, as well as articles 1641 and the following of the French Civil Code.
In case of the implementation of the legal warranty of conformity, it is reminded that:
– The buyer is granted a delay of two years as of the delivery of the item(s) to act.
– Subject to cost conditions provided under the article L 217-17 of the French Consumer Code, the buyer can choose between repairing or replacing his item.
– The buyer is dispensed with presenting the proof of an incidence of non-compliance of the item during the 24 months following the date of the delivery.
Article 15 – Claims
For all information, claims or questions related to the conditions of remote sales put together by INDRESS, customers can get in touch with our Customer Service, either by mail, to the following address: INDRESS 74 rue Charlot 75003 Paris – France, or by email: boutique@indress.net mentioning in both cases the reference and the date of the purchase.
Regarding online sales, no claims will be taken into consideration in store.
Only the claims regarding the online purchases – made on INDRESS’ website www.indress.net will be taken into consideration.
Article 16 – Intellectual Property Rights
The present Internet website remains an exclusive INDRESS’ property, which has created and put online the web pages, images, script sources and basic data that compose the website.
Therefore, the customer is not allowed to reproduce or diffuse, or create a link to the website, partly or entirely, in any possible way.
Article 17 – Force Majeure
The execution of some or a part of INDRESS’ obligations will be suspended at the incidence of a fortuitous or ‘force majeure’ case that would disturb or delay them.
INDRESS will inform the customer of such fortuitous or ‘force majeure’ case within seven (7) days of its incidence. In case the suspension carries on after a lapse of fifteen (15) days, the customer will then have the option to cancel the ongoing order.
Article 18 – Mediation
If you encounter a problem relating to a Product, our website or any other service of the INDRESS’ company please contact our customer service at: boutique@indress.net.
In the event that your problem is not resolved, in accordance with the provisions of the Consumer Code concerning “the process of mediation of consumer disputes”, you have the right to free use of a mediation service.
INDRESS has signed an agreement with the CM2C mediation body allowing it to arbitrate disputes out of court. This mediation body can be reached: by electronic means at www.cm2c.net
Article 19 – Disputes – Applicable Law
The present general terms of sale are subject to the French Law.
In the event of a dispute, only the French version of the general terms of sale will represent evidence between the parties.
All disputes resulting from an interpretation or execution of the present general terms of sale will be submitted to the exclusive competence of the French Tribunals.