Delivery charges
The delivery charges will be at the expense of the client if the amount of the shopping basket is inferior to 800€ in France, 1000€ within europe and 1500€ worldwide. If so, the amount of the delivery charges will appear in the shopping basket once the client has informed and validated their delivery address. The delivery fees are automatically calculated depending on the delivery country, the weight and the total volume of the ordered items, in order to guarantee the fairest fee.
Delivery method
Orders are shipped either by DHL, MondialRelay, Coursier or by LA POSTE (Colissimo) to the exact address mentioned when placing the Order.
Delivery times
The order preparation is From the moment that the client receives the order confirmation email, our preparation delay is 24 working hours.
For information only, the delivery times are:
- DHL : 2-3 working days
- MondialRelay : 4-6 working days
- Couriser.fr (within Paris) : 1 working day
- La Poste/Colissimo (Metropolitan FRANCE): 4-6 working days
- INDRESS shop : 1 working day.
The delivery deadlines are given for information only and depend on third-party providers (LA POSTE, DHL, MondialRelay and Coursier.fr). INDRESS cannot be held responsible in case of any delivery delay.
Deliveries need to be signed for by the customers.
All unsuccessful deliveries (missing or wrong address, building, code, stairs, name, etc.) will lead to a delay on order processing and for item re-forwarding. Orders are shipped either by DHL, MondialRelay, Coursier or by LA POSTE (Colissimo) to the exact address mentioned when placing the Order.
The INDRESS company may not be held responsible in case of any delivery delay. Our Eshop closes between December 23rd and January 4th & the August 7th to August 25th. Orders placed between these dates will have a longer delay for this reason.
Return
In accordance with the provision of the article L.122-1 of the French Consumer Code, the customer can count on a right of retraction, which can be exercise, without any explanations, within fourteen (14) clear days upon receipt of the order. However, for obvious hygiene reasons, we cannot accept the return of masks purchased on our Eshop.
To notify the withdrawal decision, within the fourteen(14) days the customer may contact our Customer service at boutique@indress.net to express their wish to return items, mentioning the order’s reference, the date’s purchase’s and the item(s) they wish to return.
The items must be returned in their original packaging, unused and complete with a copy of the invoice, sent to INDRESS 74 rue Charlot 75003 Paris France. The customer will in any case assume the return fees. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage and your tracking number. To ensure the parcel safely reaches us, we recommend that you use an international delivery provider such as UPS / DHL / Fedex / TNT.
The refund will be made by way of the original payment method, thirty (30) days at the latest after reception of the items by INDRESS. All articles judged to have lost commercial value will not be refunded.
Customs duties
In case of a delivery outside of EU territory, the client is liable to any charge or fee (customs duties, local taxes, etc.) imposed by regulation from the local authorities.