Shipping & returns

Delivery charges

The delivery charges will be at the expense of the client if the amount of the shopping basket is inferior to 200 euros. If so, the amount of the delivery charges will appear in the shopping basket once the client has informed and validated their delivery address.

Delivery times
From the moment that the client receives the order confirmation email, our preparation delay is 24 working hours. For information only, the delivery wait time is: Metropolitan France (4-6 working days) – EEC except for Switzerland (6-10 working days). The delivery deadlines are given for information only and depend on third-party providers (LA POSTE, DHL, MondialRelay and The INDRESS company may not be held responsible in case of any delivery delay. The eshop closes between the 22nd of December and the 1st of January. Orders placed between these dates will have a longer delay for this reason.

Delivery method

All unsuccessful deliveries (missing or wrong address, building, code, stairs, name, etc.) will lead to an extra wait for order processing and for item re-forwarding. As soon as the order gets back to the company, the INDRESS Company’s Customer Service will get in touch with the customers to inform them that the order’s return fee will be at their charge.
We offer four delivery methods.

A delivery delay of 2 to 8 working days with delivery against signature

A delivery delay of 2 to 4 working days with delivery against signature

Mondial relais
You have the possibility of your order being delivered to a retailer who is close to your home or your workplace. A delivery delay of 4 to 6 working days.

Coursier for Paris intramuros
Coursier for Paris intramuros.

The delivery fees are automatically calculated depending on the delivery address, the weight and the total volume of the ordered items, in order to guarantee the customer with the fairest fee.

In accordance with the provision of the article L.122-1 of the French Consumer Code, the customer can count on a right of retraction, which he can exercise, without any explanations, within fourteen (14) clear days upon receipt of the order.

Within this framework, customers are entitled to send back all items delivered in that lapse of time. The items must return in their original packaging, unused and complete (accessories, notice, warranty…) with a joint copy of the invoice, sent to INDRESS 74 rue Charlot 75003 Paris France.

The buyer will in any case assume the return fees.

The refund of the invoiced price for the returned items will be done by check or by bank transfer, thirty days at the latest after the reception of the items by the company. All articles judged to have lost commercial value will not be refunded.

Customs duties 
In case of a delivery other than on French territory, the client is liable to any charge or fee (customs duties, local taxes, etc.) imposed by regulation from the local authorities.